Privacy Policy

1. Introduction

At Nests & Burrows, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, contact us or interact with our business.

We aim to handle your personal information fairly, transparently and securely, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended.

By using our website, you acknowledge the information provided in this Privacy Policy.

2. Who We Are

Nests & Burrows operates the website:

https://nestsandburrows.co.uk

For the purposes of UK data protection law, the data controller is:
Trading name: Nests & Burrows
Business address: 24 Station Road, Mosborough, Sheffield, S20 5AD
Email: info@nestsandburrows.co.uk
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

3. Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

Personal identification information

Full name
Email address
Telephone number
Billing address
Delivery address

Order and transaction information

Products purchased
Order history
Payment and transaction details
Delivery preferences
Returns and refund information

Payments may be processed securely by third-party payment providers. We do not necessarily receive or store your full payment card details.

Technical and website information

IP address
Browser type and version
Device information
Website usage and navigation data
Cookies and similar technologies

Communication information

Enquiries submitted through our website
Emails and messages sent to us
Customer service correspondence
Reviews or feedback voluntarily provided

We only collect personal information that is relevant and necessary for legitimate business purposes.

4. How We Use Your Personal Information

We may use your personal information to:

Process, manage and fulfil orders.
Arrange delivery of purchased products.
Respond to customer enquiries.
Provide customer service and after-sales support.
Process refunds, returns or exchanges.
Send important information about your orders.
Maintain and improve our website.
Protect our website against fraud, misuse and security threats.
Comply with legal, tax and accounting obligations.
Send marketing communications where permitted by law.
Understand how visitors use our website and improve the customer experience.

We will not use your personal information for purposes incompatible with those described in this policy unless permitted by law.

5. Our Legal Basis for Processing Data

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following:

Contractual necessity

Where processing your personal information is necessary to fulfil an order, deliver products or provide services you have requested.

Legal obligation

Where we are required to process or retain information to comply with applicable laws, including tax, accounting and consumer protection requirements.

Legitimate interests

Where processing is reasonably necessary to operate, protect and improve our business, respond to enquiries, prevent fraud or provide customer support, provided your rights and interests do not override those interests.

Consent

Where you have given consent for a specific purpose, such as certain marketing communications or non-essential cookies.

Where processing relies on consent, you may withdraw that consent at any time.

6. Payments and Transactions

When you make a purchase through our website, your payment may be handled by a secure third-party payment processing provider.

These providers may collect and process information necessary to authorise payments, prevent fraud and complete transactions.

We only receive the payment and transaction information necessary to manage your order and maintain appropriate business records.

Payment providers may process your information in accordance with their own privacy policies.

7. Sharing Your Personal Information

We respect your privacy and do not sell your personal information to third parties.

We may share relevant information with trusted third-party service providers where necessary to operate our business, including:

Payment processing providers.
Website hosting and e-commerce platform providers.
Delivery and courier companies.
IT support and website maintenance providers.
Email and customer communication services.
Analytics providers, where used.
Professional advisers, including accountants or legal advisers.
Regulatory authorities where disclosure is required by law.

We only share information necessary for the relevant purpose and take appropriate steps to ensure that personal data is handled securely.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, remember preferences and understand how visitors interact with our website.

Cookies are small text files stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies may include:

Essential cookies

These are necessary for core website functions, such as shopping baskets, checkout processes and security.

Analytics cookies

These help us understand website traffic and how visitors use our website.

Functional cookies

These may remember preferences and improve your browsing experience.

Marketing cookies

Where used, these may help us measure advertising performance or display relevant promotional content.

We will seek consent for cookies and similar technologies where required by law. You can manage your cookie preferences through the controls provided on our website, where available, or through your browser settings.

Disabling certain cookies may affect website functionality.

9. Marketing Communications

We may occasionally send information about our products, offers, promotions or business updates where we have a lawful basis and the communications comply with applicable electronic marketing rules.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or contacting us directly.

We will not sell your contact details to third parties for their own marketing purposes.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax and reporting obligations.

Retention periods depend on the type of information and the reason it is held.

For example:

Order and transaction records: Retained for the period necessary to meet applicable legal and accounting obligations.
Customer enquiries: Retained for as long as necessary to respond and maintain appropriate records.
Marketing information: Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed.
Website analytics information: Retained according to the settings and retention periods of the relevant services.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it as appropriate.

11. How We Protect Your Information

We take the security of your personal information seriously.

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include secure website connections, restricted access to customer information, secure payment processing and appropriate account security controls.

Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. International Data Transfers

Some third-party service providers used by our business may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place where required by UK data protection law.

These may include UK adequacy regulations or approved contractual safeguards.

13. Your Data Protection Rights

Under UK data protection law, you may have the following rights:

Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Request correction of inaccurate or incomplete information.
Right to erasure: Request deletion of your personal information in certain circumstances.
Right to restrict processing: Request that we limit how your information is used.
Right to object: Object to certain types of processing, including direct marketing.
Right to data portability: Request transfer of certain personal information in a commonly used, machine-readable format.
Right to withdraw consent: Withdraw consent where we rely on it to process your information.
Rights relating to automated decision-making: Exercise applicable rights where qualifying automated decisions are made about you.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details in Section 2.

We will respond within the timescales required by applicable data protection law.

14. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information directly from children where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements or data protection practices.

Any updates will be published on this page with a revised "Last updated" date.

We encourage visitors to review this policy periodically.

Where required by law, we will provide additional notice of significant changes.

17. Complaints and Concerns

If you have any concerns about how we handle your personal information, please contact us using the contact details provided in Section 2.

We will acknowledge data protection complaints within 30 days of receipt, investigate them as appropriate without undue delay, keep you informed of progress and communicate the outcome.

You also have the right to raise a complaint with the UK's independent data protection regulator:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

We would welcome the opportunity to address your concerns directly.

18. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Nests & Burrows
Website: https://nestsandburrows.co.uk
Email: info@nestsandburrows.co.uk
Address: 24 Station Road, Mosborough, Sheffield, S20 5AD

We are committed to treating your personal information with care, respect and transparency.